Privacy Policy

Last updated: September 16, 2026

1. Introduction

OctaneX ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

2.1 Information You Provide

Account Information: Username, email (if provided), and encrypted password
Telegram ID: When you link your Telegram account for 2FA and notifications
API Keys: Your exchange API keys (encrypted and stored securely)
Payment Information: Transaction records from NOWPayments (we never see your payment credentials)
Support Communications: Messages you send through our support system

2.2 Information We Collect Automatically

Usage Data: Pages visited, features used, session duration
Device Information: Browser type, operating system, device type
Log Data: IP address, access times, referring pages
Trading Data: Grid performance metrics (anonymized and aggregated for analytics)

2.3 Information We Do NOT Collect

🔒 Important:
We never have access to your exchange funds
We never store your exchange account passwords
We never see your payment card or wallet private keys
We do not track your location beyond IP-based geolocation

3. How We Use Your Information

We use collected information to:

Provide and maintain the Platform
Process your transactions and manage your account
Send 2FA codes and important notifications via Telegram
Provide customer support
Improve Platform features and user experience
Detect and prevent fraud or abuse
Comply with legal obligations

4. Data Security

We implement robust security measures to protect your information:

Encryption: API keys and passwords are encrypted using industry-standard algorithms
HTTPS: All data transmission is encrypted via TLS
Access Controls: Strict access controls limit who can view sensitive data
Regular Security Audits: We regularly review our security practices

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

Account data is retained while your account is active
You may request account deletion by contacting support
Transaction records are retained for 7 years for legal compliance
Log data is retained for 90 days

6. Third-Party Services

We use the following third-party services:

Binance API: For executing trades on your exchange account
NOWPayments: For processing cryptocurrency payments
Telegram Bot API: For sending notifications and 2FA codes

These services have their own privacy policies. We encourage you to review them.

7. Data Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

Service Providers: With third parties who assist in operating the Platform (under confidentiality agreements)
Legal Requirements: When required by law, court order, or government authority
Protection: To protect our rights, property, or safety
With Your Consent: When you explicitly authorize disclosure

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to certain data processing
Data portability

To exercise these rights, contact us through the Platform's support system.

9. Cookies and Tracking

We use essential cookies to:

Maintain your login session
Remember your preferences
Ensure Platform security

We do not use third-party advertising cookies or track you across other websites.

10. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect information from children.

11. International Users

If you access the Platform from outside [Your Jurisdiction], your information may be transferred to and processed in [Your Jurisdiction]. By using the Platform, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of the Platform constitutes acceptance of changes.

13. Contact Us

For privacy-related questions or requests, contact us through the Platform's support system.